Complaints and returns

Return in case of defect or incorrect delivery

1. Request a return of the relevant order in your customer account (Only possible within 14 days after receiving the goods)
   
   • In case you have placed your order as a guest or a quick order you can request your return here
2. Print out the return receipt and attach it to your return
3. Send your return to the following address

Return address

Merch and Fashion GmbH
Schillerstr. 77
35428 Langgöns
Germany

A refund of the shipping costs is not possible.